TERMS & CONDITIONS

Terms of Use

By purchasing any product or service through https://sunghills.com/, you agree to the following Supply Terms and as managed and provided by SUNG HILLS.”

SUNG HILLS, a company incorporated under the Companies Act, 1956 (hereinafter referred to as the “Company,” “SUNG HILLS,” “We,” or “Us,” and including its successors and assigns), operates the website https://sunghills.com/.

For the purposes of these Supply Terms, the terms “You,” “Your,” “Yourself,” “User,” and “Customer” shall refer to any person who accesses, browses, or uses the website, regardless of whether they engage in a transaction or intend to make a purchase.

The company reserves the right to modify or terminate any portion of the Website or the Service offered by the company for any reason,

without notice and without liability to you or any third party.  It is your responsibility to periodically review these Terms of Use to remain aware of any modifications. No third party shall derive any benefit or have any rights under these Terms, either directly or indirectly.

If you do not agree with the supply terms, please do not access the website for any purchase

General

Please read the terms of offer for sale carefully before purchasing any products or availing any services on the website.

When you place an order on our website, it means you accept our supply terms and agree to follow them

Along with the above, you also agree to follow the website’s terms of use, the vendor’s terms, and any extra conditions shown with the product you choose

(“Additional Terms”). If there is any conflict between the basic “supply terms” and the “additional terms”, the “additional terms” shall take precedence in relation to that sale

Description of Services

SUNG HILLS in provides access to Information & Purchase of Saris, Apparel, Accessories & services available on this website are for the use of Members only. 

A member is someone who signs up on our website and shares their contact details with https://sunghills.com/.”

The services on this website are available only to consumers who purchase our products for their consumption / gifting. This is not a wholesale website and these terms don’t apply.

Shipping charges for all products / services sold on the website will be as per the company’s policy.

  SUNG HILLS may update or change the shipping policy from time to time.

Shipping Items

  1. Sometimes items shown in the web site may appear slightly larger or smaller than actual size due to screen defaults and photography techniques.

2. To ensure clarity, we may represent some items larger than their actual size to show fine details, or smaller to display the full item..  

To showcase specific features, we may occasionally display only certain parts of a product on the website..

The company shall not be liable for legal action on this account.

Registration

Users may register on the website to become members prior to the completion of any transaction on the website. 

Guest Checkout functionality is available for those users who want to complete a purchase without registering on the website

Any user who registers on the website will have to provide personal information (as defined in the privacy policy), including but not limited to name, email, contact phone number, contact address and shipping address. Registration is a one-time process and if a member has already registered she/he can login to her / his account using her/his password.

Order

  • Any member who wishes to purchase a product from https://sunghills.com/ can add the product to cart, fill in the billing & shipping address, choose the appropriate approved payment gateway and complete the payment
  • In case the bank / payment gateway refuses to honour the transaction, then Https://sunghills.com/ shall have the right to refuse to ship the order to customer without any liability whatsoever. 
  • Despite receiving payment, https://sunghills.com/ may decline to ship an order and will issue a full refund within 7 days if the product does not pass quality checks, is out of stock, or for any other reason that cannot be specified, without any liability on its part.

While using your credit card on / through the approved payment gateway, you agree to provide correct and accurate credit / debit card details for availing the services on the website. Only credit or debit cards lawfully issued to you may be used for transactions on this website.

We will use or disclose the information you provide only when required by law, regulation, or court order, particularly for fraud verification purposes” 

SUNG HILLS does not store any credit / debit card information on it’s website or elsewhere. You will be solely responsible for the security and confidentiality of your credit / debit card details.  SUNG HILLS expressly disclaims all liabilities that may arise as a consequence of any unauthorized credit card use

Product Availability

  1. If the product is no longer available after you’ve completed your payment, https://sunghills.com/ will reach out to you with alternative suggestion
  2. If the customer agrees to purchase the suggested product, SUNG HILLS will proceed with the order upon receiving email confirmation.In such a scenario, if the price of the new product is higher than the previous one, then the customer will have to pay the differential amount. 
  3. If the price of the new product is lower than the one ordered by the customer, then SUNG HILLS shall refund the excess amount collected.
  4. Refunds will be processed using the same payment method used by the customer at the time of purchase. However, in the case of a wire transfer from an international account, SUNG HILLS will not be in a position to make a refund.
  5. In such cases the customer has to take the balance in the form of store credit.  

Pricing

At SUNG HILLS, we offer a carefully curated mix of handcrafted and designer-made pieces. you should have to follow the terms and conditions.

The price of handcrafted products varies from product to product based on input costs, weaver / artisan wages, intricacy & skill required to create the product.  The demand and supply of products also determine their price.  SUNG HILLS makes no assurance that its prices are the lowest available in the market and disclaims any liability arising from such comparisons.”

Sometimes, due to system or human mistakes, prices may appear incorrectly on the website. We reserve the right to fix these errors as soon as we notice them.  In such cases, https://sunghills.com/ reserves the right not to honor inaccurate or erroneous prices  The prices shown on the website are subject to change without notice.  The applicable price for any order is the one displayed at the time of order confirmation. The prices listed on the website are also non-negotiable

Advance / Part Payment

https://sunghills.com may, at its sole discretion, allow a customer to pay a percentage of the value of the transaction as an advance at the time of placing an order.

“The customer must clear any remaining payment, including shipping fees if applicable, before the product can be shipped, and within the time specified.”

Failure to pay the balance amount within the stipulated time shall be treated as cancellation of the order. 

In the event of such cancellation, customer is liable to forfeit the advance paid at the time of placing the order and at its sole discretion Https://sunghills.com/ may refund the advance paid after deducting any applicable transaction / processing charges, Terms and Conditions.

Customs, Duties & Taxes

The recipient is responsible for ascertaining that a product ordered on https://sunghills.com/can be lawfully imported into the destination country. 

While ordering a product from https://sunghills.com/ the recipient is the “Importer of Record” and must comply with all laws and regulations of the destination country.  Orders that are shipping to locations outside India, may be subject to taxes, customs duties and fees as levied by the destination country

Additional charges on account of customs duties must be borne by the recipient and https://sunghills.com/ has no control over and cannot predict the nature and quantum of these taxes.

The carrier / courier will collect these customs duties from the recipient after paying it to the local customs office on the recipient’s behalf. 

Similarly, Octroi charges, as applicable, will be collected by the carrier from the consignee (recipient)

The recipient also agrees to submit social security number, taxi ID or any such proof of address or business as required by the customs / local tax office to get their shipment cleared

The company will not be responsible for delivery delays that may occur on account of delays in completing the Customs Clearance process, Terms and Conditions

Shipping & Delivery

Unless specifically mentioned otherwise in the product details page, https://sunghills.com/ will ship all products within 7 business days of date of receipt of the order

In the case of shipping within India, the company will bear only the courier charges.  Any local taxes / levies like Octroi will be charged to the customer.  At the time of delivery, the recipient should carefully examine the package

In the case of shipping to a location outside India, the customer will have to pay for the cost of shipping over and above the cost of the product.  All duties and local levies which may be applicable at the destination country will have to be borne by the customer. Terms and Conditions.

Free / Discounted Shipping Promotions / Offers:

From time to time, SUNG HILLS may offer Free / Discounted shipping promotions / offers for International Shipping.  These offers will be valid only for orders above a certain value (or) valid only for certain countries. If a customer avails such offer and decides to go for an exchange, the free / discounted shipping offer will not be applying for the exchanged product.   

Need to change your shipping address? Need to make a change? Simply email us at info@sunghills.com before we dispatch your order For regular items, please send the request within 2 days of placing the order. For ‘Ready to Ship’ items, you must send it within 12 hours of ordering.” 

If the recipient is not available at the time of delivery, the company / courier agent shall make two more attempts to deliver the item before returning the same to https://sunghills.com/ All costs of re-shipment and handling in the case of non-delivery to the customer on account of non-availability of customer at address for making delivery, shall be chargeable to the customer

Guarantee for delivery made by the Company is subject to terms and conditions of the courier company.  Any inconsistency / errors in name or address will result in non-delivery of product.

 Disclaimer of Warranty / Limitation of Liability Terms and Conditions

https://sunghills.com/ undertakes no responsibility that the Goods will be fit for any particular purpose for which Buyer may be buying the Goods, except as otherwise provided in this Agreement, and Seller disclaims all other warranties and conditions, express or implied.

SELLER (INCLUDING ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR SUBCONTRACTORS, ALL OF WHICH ARE REFERRED TO HEREIN COLLECTIVELY AS THE “SELLER AFFILIATES”)

SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCE TO BUYER OR ANY OTHER PARTY FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE GOODS/SERVICES OR OTHERWISE, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, LOSS OF THE GOODS OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF SUBSTITUTE OR REPLACEMENT EQUIPMENT,

FACILITIES OR SERVICES

DOWN TIME, BUYER’S TIME, LOST DATA, INJURY TO PROPERTY OR ANY DAMAGES OR SUMS PAID BY BUYER TO THIRD PARTIES.

EVEN IF SELLER OR ANY OF THE SELLER AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY WHETHER ANY CLAIM IS BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE, OR OTHER TORT, BREACH OF ANY STATUTORY DUTY.

PRINCIPLES OF INDEMNITY OR CONTRIBUTION, THE FAILURE OF ANY LIMITED OR EXCLUSIVE REMEDY TO ACHIEVE ITS ESSENTIAL PURPOSE, OR OTHERWISE.

IN NO EVENT SHALL SELLER OR ANY SELLER AFFILIATE BE LIABLE TO BUYER OR ANY OTHER PARTY FOR LOSS, DAMAGE, OR INJURY OF ANY KIND OR NATURE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND CONDITIONS IN EXCESS OF THE NET PURCHASE PRICE OF THE GOODS AND SERVICES ACTUALLY DELIVERED TO AND PAID FOR BY BUYER HEREUNDER.

SELLER DISCLAIMS ANY WARRANTIES OF NON-INFRINGEMENT WITH RESPECT TO THE GOODS/SERVICES AND NONE OF SELLER OR ANY SELLER AFFILIATE SHALL HAVE ANY DUTY TO DEFEND, INDEMNIFY, OR HOLD HARMLESS BUYER FROM AND AGAINST ANY OR ALL DAMAGES OR COSTS INCURRED BY BUYER ARISING FROM THE INFRINGEMENT OF PATENTS OR TRADEMARKS OR VIOLATION OF COPYRIGHTS BY ANY OF THE GOODS/SERVICES.

Colour Disclaimer

The colours of the products that you see on the computer screen will vary slightly from those of the actual product.  This is because of differences in the underlying technologies of computer monitors, screen resolutions and fabric quality.   Sometimes, colour may look different due to uncalibrated monitors or screen settings. 

In addition, the lighting used while taking photographs also play a role in the final colour that is shown on the screen, also please note that irregularities in colours, prints, weaves, shapes, forms and textures are a basic characteristic of authentic hand-crafted products and are not product defects.  

Force Majeure

Seller shall not be held responsible for any failure of performance to make timely delivery of all or any part of the Goods in the event such failure was due.in whole or in part, to federal, provincial or municipal action, statute, ordinance or regulation, strike or other labour trouble, fire or other damage to or destruction of, in whole or  in part.

The Goods or the manufacturing facility for the Goods, the lack of or inability to obtain raw materials, labour, fuel, electrical power, water or supplies, or any other cause, act of God, contingency or circumstances not subject to the reasonable control of Seller, which causes delays or hinders the manufacture or delivery of Goods. Seller shall determine in good faith the extent to which it can reasonably control a cause, contingency, or circumstance that affects the performance of its obligations.

Governing Law

These Supply Terms and your relationship with https://sunghills.com/ will be governed by the laws of India. Conflict of law rules will not apply.

Any disputes or claims related to these Supply Terms or your transactions on the website will be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh. You agree to submit to these courts.